Concerns & Complaints

All construction must be undertaken in accordance with the Development Consent under the supervision of the Principal Certifying Authority.

Concerns that construction is not being undertaken in accordance with the Development Consent should be addressed to Council to investigate.  

Under Section 21 of the Building Professionals Act 2005, any person can also make a complaint to the Building Professionals Board in relation to the professional conduct of an accredited certifier. A complaint against an accredited certifier must:

  • be made in writing,
  • nominate the name of the accredited certifier concerned,
  • contain specific details of the alleged conduct of the accredited certifier, and
  • be verified by a statutory declaration.